The Customer is a US State Commission on Teacher Credentialing. The major purpose of the Commission is to serve as a State standards board for educator preparation for the public schools of the State, the licensing and credentialing of professional educators in the State, the enforcement of professional practices of educators, and the discipline of credential holders in the State. The Division of Certification, Assignment, and Waivers of the Commission was facing challenges in managing the training needs of its employees on the credentialing process. The Division has approximately 65 employees at both the technical and analytical levels and experiences annual staff turnover resulting in the hiring of approximately 15 new staff per year. Using a completely manual training process, it would take approximately 18 months for an employee to fully learn the credentialing process.

The Division wanted to develop and deploy a series of computer-based training (CBT) modules to support the training needs of employees and external stakeholders on business processes and information systems used to support the State’s teacher credentialing process. The objective was to provide an online training platform to the stakeholders and expedite the training process.

The Commission engaged AgreeYa to develop a set of computer-based training modules to support the training of new employees. Specifically, AgreeYa was contracted to assist the Commission in:

• Designing and deploying a computer-based training program that would provide the user with a seamless learning experience
• Reviewing existing training material and requirements documentation for additional training modules
• Developing a prototype for an online Learning Management System (LMS).

The AgreeYa team analyzed the training requirements and developed a customized approach to developing the CBT modules and LMS prototype. The CBT modules were developed using Adobe Captivate 2.0.

The AgreeYa team worked with the Commission staff to understand existing course material and training processes. The course material was grouped based on specific audiences, and the process was edited to reduce the learning time. AgreeYa also created a prototype for the LMS. The Commission deployed the CBT modules within four months of project initiation, making the modules available on their website. The modules enabled new employees to receive timely and consistent training on the use of systems, processes, and policies and procedures required to successfully perform their jobs. The project was completed using Adobe Captivate 2.0 and HTML.